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JC Penney Dryer steam function not working

If your JC Penney dryer steam function is not working, the most common cause is a failed control board or main control board that is not sending power to the steam components. Control boards are difficult to test on the bench, so inspect the board for burned spots or shorted components before deciding to replace it. If the board is supplying power but you still get no steam, the steam generator is the next likely failure. Less likely, but easy to check, is that the water supply hose is not connected to the dryer or the shared Y connector at the washer hookup is closed. A clogged or damaged nozzle at the rear interior can stop mist from entering the drum, and a bad water inlet valve that fails continuity will keep water from reaching the nozzle. If you need parts for the dryer steam not working, steam fresh not working, or steam sanitize not working symptoms, enter your model number on RepairClinic.com to find the exact replacement parts and repair instructions for your machine.

01 - JC Penney Dryer Control Board

If no power is getting to either the dryer's water inlet valve during the steam cycle or the steam generator, then it's likely the dryer's control board is defective and the cause of the steam function problem. The control board cannot be easily tested, but you can try to inspect it for signs of burning or a shorted-out component to help determine if the part should be replaced.
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Common

02 - JC Penney Dryer Main Control Board

If no power is getting to either the dryer's water inlet valve during the steam cycle or the steam generator, then it's likely the dryer's main control board is defective and the cause of the steam function problem. The control board cannot be easily tested, but you can try to inspect it for signs of burning or a shorted-out component to help determine if the part should be replaced.
Common

03 - JC Penney Dryer Steam Generator

If no power is getting to the dryer's water inlet valve during the steam cycle, but power is reaching the steam generator, then it's likely the steam generator is defective and will need to be replaced.
Common

04 - Water supply not connected.

The water supply hose needs to be connected from the home's water supply to the water inlet valve on the dryer. The water line is usually connected to a “Y” connector and shares the same cold-water supply as the washer. Refer to the owner's manual for water hookup instructions.
Common

05 - JC Penney Dryer Nozzle

The nozzle, normally located at the rear interior of the dryer, may be damaged or clogged with debris and unable to allow the steam to enter the drum area. Inspect the nozzle or any damage or obstruction and replace if necessary.
Less Common

06 - JC Penney Dryer Water Inlet Valve

The dryer's water inlet valve provides the water necessary for the steam function to work. If there is no mist coming from the nozzle when the valve is energized, it's likely the inlet valve is defective. You can use a multimeter to test the valve for electrical continuity. If the valve tests negative for continuity, you'll know the part has failed and will need to be replaced.
Less Common

Frequently Asked Questions

Why is my dryer steam function not working?
How can I tell if the control board or the steam generator is bad?
No steam is coming from the nozzle. Could the nozzle or water valve be the problem?
How do I test the dryer water inlet valve?
How do I enter my model number or part number to find the correct replacement part on RepairClinic.com?