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HomeRepair HelpSamsung Microwave RepairSamsung Microwave turntable not turning Repair
Samsung Microwave turntable not turning
If your Samsung microwave turntable is not turning, the turntable motor is the most likely cause. Unplug the microwave, remove the glass plate and turntable support, then test the turntable motor for continuity with a multimeter. Replace the motor if it has no continuity. A broken or stripped glass tray drive coupling is another highly likely cause, so gently pull the coupling from the drive motor shaft and inspect it for damage. Next, check the glass tray support, also called the turntable roller guide or turntable ring, for cracks or stripped parts. If the motor is not receiving power, the Samsung user control and display board or main control board may be defective, although the motor is much more commonly at fault. Also confirm the turntable option is enabled if your model has that setting. A microwave plate not turning can create hot spots because food will not cook evenly. Enter your model number to find the exact replacement part for your Samsung microwave. If testing requires opening the outer cabinet, remember that the high-voltage capacitor can store a lethal charge even after the microwave is unplugged. It must be properly discharged before interior work, and this repair may require a qualified technician if you are not familiar with capacitor discharge procedures.
01 - Samsung Microwave Turntable Motor
Use a multimeter to test the motor for continuity. If the turntable motor does not have continuity, replace it.
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02 - Samsung Microwave Glass Tray Drive Coupling
If the microwave turntable is not turning the glass tray drive coupling could be broken or stripped out. Gently pull the coupling off the drive motor shaft to inspect the drive coupling for damage.
Highly Likely
03 - Samsung Microwave Glass Tray Support
If the microwave turntable is not turning the glass tray support could be broken or stripped out. Gently pull the support off the drive motor shaft to inspect the tray support for damage.
Highly Likely
04 - Samsung Microwave User Control and Display Board
The user control and display board might be defective. However, the turntable motor is much more likely to be at fault. First, test the incoming power to the turntable motor. If the motor is not getting power, the user control and display board may be defective. If the user control and display board is defective, replace it.
Common
05 - Turntable option turned off
When the microwave turntable turns, the food is cooked evenly. If the turntable stops turning there may be hot spots where the microwaves are concentrated in one area. If the turntable is not turning, confirm the turntable option is turned on (if applicable).
Common
06 - Samsung Microwave Control Board
The control might be defective. However, the turntable motor is much more likely to be at fault. First, check the incoming power to the turntable motor. If the turntable motor is not getting power, the main control board may be at fault.
Common
Frequently Asked Questions
Why is my Samsung microwave turntable not turning?
Can I use my Samsung microwave if the plate is not turning?
How do I know whether the turntable motor or control board is bad?
How do I find the correct Samsung microwave turntable motor or coupling?
Is it safe to test a Samsung microwave turntable motor myself?
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