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HomeRepair HelpGaggenau Microwave RepairGaggenau Microwave turntable not turning Repair
Gaggenau Microwave turntable not turning
When your Gaggenau microwave turntable is not turning, the turntable motor is the most likely cause. Unplug the microwave, access the motor, and use a multimeter to test it for continuity. Replace the motor if it tests open. Next, inspect the glass tray drive coupling and glass tray support, also called the turntable coupler and roller guide, for broken, cracked, or stripped parts. These components transfer the motor's rotation to the glass plate and are highly likely causes when the microwave is not spinning. If the motor does not receive power, the user control and display board or main control board may be defective, although either board is less likely than the motor. Also confirm that the turntable option is enabled, if your Gaggenau model has that setting. A stationary tray can cause uneven cooking and concentrated hot spots. Enter your model number to find the exact replacement turntable motor, coupling, support, or control board for your microwave. Any repair that requires opening the outer cabinet requires caution because the high-voltage capacitor can store a lethal charge even after unplugging. It must be properly discharged before interior work, so use a qualified technician if you are not familiar with capacitor discharge procedures.
01 - Gaggenau Microwave Turntable Motor
Use a multimeter to test the motor for continuity. If the turntable motor does not have continuity, replace it.
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02 - Gaggenau Microwave Glass Tray Drive Coupling
If the microwave turntable is not turning the glass tray drive coupling could be broken or stripped out. Gently pull the coupling off the drive motor shaft to inspect the drive coupling for damage.
Highly Likely
03 - Gaggenau Microwave Glass Tray Support
If the microwave turntable is not turning the glass tray support could be broken or stripped out. Gently pull the support off the drive motor shaft to inspect the tray support for damage.
Highly Likely
04 - Gaggenau Microwave User Control and Display Board
The user control and display board might be defective. However, the turntable motor is much more likely to be at fault. First, test the incoming power to the turntable motor. If the motor is not getting power, the user control and display board may be defective. If the user control and display board is defective, replace it.
Common
05 - Turntable option turned off
When the microwave turntable turns, the food is cooked evenly. If the turntable stops turning there may be hot spots where the microwaves are concentrated in one area. If the turntable is not turning, confirm the turntable option is turned on (if applicable).
Common
06 - Gaggenau Microwave Control Board
The control might be defective. However, the turntable motor is much more likely to be at fault. First, check the incoming power to the turntable motor. If the turntable motor is not getting power, the main control board may be at fault.
Common
Frequently Asked Questions
Why is my Gaggenau microwave turntable not turning?
How do I test a microwave turntable motor that is not spinning?
Could the glass tray drive coupling or tray support stop the microwave from spinning?
Is the Gaggenau control board causing my microwave turntable not to turn?
How do I find the correct Gaggenau turntable motor or coupling replacement part?
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