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HomeRepair HelpE-Wave Microwave RepairE-Wave Microwave turntable not turning Repair
E-Wave Microwave turntable not turning
Is your E-Wave microwave turntable not turning? The turntable motor is the most likely cause. Unplug the microwave and test the motor for continuity with a multimeter. If it has no continuity, replace the motor. Next, inspect the glass tray drive coupling and glass tray support, also called the turntable coupler and roller guide, for cracks, stripped teeth, or other damage. Gently remove these parts from the motor shaft to check them. If the motor does not receive power, the user control and display board or main control board may be defective, although the motor is much more likely to fail. Also confirm that the turntable option is enabled if your E-Wave model has that setting. A microwave turntable not turning, microwave not spinning, or microwave plate not turning can cause uneven cooking and hot spots. Enter your model number to find the exact replacement turntable motor, coupler, support, or control board for your microwave. If repair requires removing the outer cabinet, remember that the high-voltage capacitor can store a lethal charge even after the microwave is unplugged. It must be properly discharged before interior work, so use a qualified technician if you are not familiar with capacitor discharge procedures.
01 - E-Wave Microwave Turntable Motor
Use a multimeter to test the motor for continuity. If the turntable motor does not have continuity, replace it.
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02 - E-Wave Microwave Glass Tray Drive Coupling
If the microwave turntable is not turning the glass tray drive coupling could be broken or stripped out. Gently pull the coupling off the drive motor shaft to inspect the drive coupling for damage.
Highly Likely
03 - E-Wave Microwave Glass Tray Support
If the microwave turntable is not turning the glass tray support could be broken or stripped out. Gently pull the support off the drive motor shaft to inspect the tray support for damage.
Highly Likely
04 - E-Wave Microwave User Control and Display Board
The user control and display board might be defective. However, the turntable motor is much more likely to be at fault. First, test the incoming power to the turntable motor. If the motor is not getting power, the user control and display board may be defective. If the user control and display board is defective, replace it.
Common
05 - Turntable option turned off
When the microwave turntable turns, the food is cooked evenly. If the turntable stops turning there may be hot spots where the microwaves are concentrated in one area. If the turntable is not turning, confirm the turntable option is turned on (if applicable).
Common
06 - E-Wave Microwave Control Board
The control might be defective. However, the turntable motor is much more likely to be at fault. First, check the incoming power to the turntable motor. If the turntable motor is not getting power, the main control board may be at fault.
Common
Frequently Asked Questions
Why is my E-Wave microwave turntable not turning?
Can I use my microwave if the plate is not turning?
How do I test an E-Wave microwave turntable motor?
How do I know whether the turntable coupling or glass tray support is bad?
How do I find the correct E-Wave microwave turntable part?
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