If your refrigerator water dispenser is not working, start with the parts most likely to fail and work down the list. First check the dispenser actuator for visible damage or a stuck lever; a broken actuator will not send voltage to the switch and must be replaced. If the actuator looks fine, disconnect the water tube at the bottom of the door and blow air through it to see if the line is frozen, then thaw and check freezer temperature if it is. Next test the water inlet valve and confirm the house supply provides at least 20 psi; use a multimeter to check the valve for continuity if pressure seems adequate. Low home water pressure, a misaligned or clogged water filter, and a supply shutoff valve that is not fully open are also common causes, so check faucet flow, remove and reseat or replace the filter, and verify the supply valve is fully open. If you need a replacement part, enter your model number on RepairClinic.com to find the exact part that fits your fridge.
01 - E-Wave Refrigerator Dispenser Actuator
The dispenser actuator is the component that activates the switch or switches to send voltage to the dispenser. If the dispenser actuator is damaged, it may be unable to activate the switch. Inspect the dispenser actuator for any damage and replace with a new one if necessary.
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To determine if the water supply tube is frozen, disconnect the tube at the bottom of the door and blow air through it. If air does not pass through, this indicates that the water supply tube is frozen. If the water supply tube is frozen, thaw it out. In addition, ensure that the freezer is kept at the proper temperature. The freezer temperature should be kept from 0 to10 degrees Fahrenheit (-18 to -12 degrees Celsius). If the freezer is too cold, the water line may freeze.
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03 - E-Wave Refrigerator Water Inlet Valve
The water inlet valve opens to supply water to the dispenser. If the water inlet valve is defective, or if the water pressure is too low, the water valve will not open. The valve requires at least 20psi to function properly. Make sure that the water pressure to the valve is at least 20 psi. If the water pressure is sufficient, use a multimeter to test the water inlet valve for continuity. If the water inlet valve does not have continuity, replace it.
The home may have insufficient water pressure. The water inlet valve requires strong water pressure to supply water to the water dispenser. You can check the water flow at the kitchen faucet to help determine if the home's water pressure is sufficient or not.
Highly Likely
05 - Misaligned water filter
Water filter may not be seated properly. Remove and reinstall the water filter. For optimal performance, refrigerator water filters should be replaced every six months or after 200-300 gallons (760-1150 liters) of water have been dispensed - whichever comes first. Replace the water filter if needed.
Highly Likely
06 - Home's water supply valve not fully open
The refrigerator is connected to a water supply valve that may not be fully open. If the water line was disconnected or the valve was shut off for service, it may not have been turned back on to the fully opened position.
Highly Likely
Frequently Asked Questions
My refrigerator water dispenser is not working, what should I check first?
How can I tell if the water tube in the door is frozen?
How do I test the refrigerator water inlet valve?
Could a misaligned water filter or a closed supply valve stop the dispenser?
How do I find and buy the correct replacement part on RepairClinic.com?
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