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Norge Refrigerator ice dispenser not working

If your Norge refrigerator ice dispenser is not working and the unit won’t release ice, start by checking the dispenser door — it’s the most likely culprit and can be blocked or broken so it won’t open when the dispenser motor or solenoid tries to operate. If the door looks intact, the next suspects are the dispenser control board and the dispenser switches; the control board supplies power to the whole dispenser system, while individual switches send voltage to the motor and solenoids. Use a multimeter to test switches and solenoids for continuity. The crushed/cubed ice solenoid is a common failure too — you should hear a distinct 'clunk' when you change modes, and no clunk usually means the solenoid is bad. The refrigerator’s main control board can also stop the dispenser from working if it fails. Finally, check for a simple jam in the ice chute; run warm water to clear clumped cubes. Enter your model number on RepairClinic.com to find the exact replacement dispenser door, control board, switch, solenoid, or other part you need for your refrigerator.

01 - Norge Refrigerator Dispenser Door

The dispenser door is opened by a motor or a solenoid to dispense the ice, but if the door is broken, it may not open properly in order to release the ice. You should inspect the dispenser door for damage to determine if the component should be replaced. You may have to remove the dispenser control panel or frame to access and inspect the dispenser door.
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Top Solution

02 - Norge Refrigerator Dispenser Control Board

The dispenser control board governs most of the functions of the dispenser system. If the control board is faulty, it may stop supplying power to the entire dispenser system. If only one dispenser part is not working, test each of the dispenser components before testing the control board. It is more likely that a single part has failed. If the entire dispenser system is not working, the control board is more likely to be at fault.
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Highly Likely

03 - Norge Refrigerator Dispenser Switch

The dispenser switches send voltage to the dispenser. If one of the dispenser switches is defective, the dispenser will not work. To determine if a dispenser switch is defective, use a multimeter to test each switch for continuity. If a dispenser switch does not have continuity, replace it.
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Highly Likely

04 - Norge Refrigerator Crushed/Cubed Ice Solenoid

The crushed/cubed ice solenoid is the component that opens and closes a door in the ice bucket auger housing to allow the fully formed ice cubes to pass through or to divert the cubes through a crushing blade system to crush the ice when that option is chosen. If you don't hear a "clunk" sound when switching between the "Crushed" and "Cubed" ice options, it's likely the crushed/cubed ice solenoid is defective. You can use a multimeter to test the solenoid for continuity, a continuous electrical path present in the component. If the solenoid has no continuity, the component is faulty and will need to be replaced.
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Common

05 - Norge Refrigerator Main Control Board

A refrigerator's main control board governs most of the functions of the appliance including the dispenser system. If the control board is faulty, it may stop supplying power to the entire dispenser system. If only one dispenser part is not working, test each of the dispenser components before testing the control board. It is more likely that a single part has failed. If the entire dispenser system is not working, the main control board is more likely to be at fault.
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Common

06 - Ice chute jammed

The ice chute may be jammed by clumps of cubes frozen together. You can run warm water through the chute to help remove the obstruction.
Common

Frequently Asked Questions

My ice dispenser is not working. What should I check first?
Freezer makes ice but refrigerator ice dispenser not working. Is the ice maker or dispenser at fault?
How do I test the dispenser switch or crushed/cubed ice solenoid?
Could a faulty control board cause the entire ice dispenser to stop working?
How do I enter my model number on RepairClinic.com to find the correct replacement part?

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