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Roper Refrigerator ice dispenser not working

If your Roper refrigerator ice dispenser is not working, check the dispenser door first — a broken or stuck door can prevent any ice from dropping. Next consider the dispenser control board, which can cut power to the whole dispenser system if it fails, though if only part of the dispenser is dead you should test individual components before blaming the board. The dispenser switch is a common culprit, so test each switch for continuity with a multimeter. The crushed/cubed ice solenoid is another likely cause if you do not hear the usual "clunk" when changing modes or if cubes refuse to pass through the auger housing. The refrigerator main control board can also affect dispenser operation in some models. Finally check for simple jams in the ice chute caused by clumped cubes and clear them with warm water. If you need parts, enter your model number on RepairClinic.com to find the exact replacement part for your refrigerator and get step-by-step guidance to complete the repair.

01 - Roper Refrigerator Dispenser Door

The dispenser door is opened by a motor or a solenoid to dispense the ice, but if the door is broken, it may not open properly in order to release the ice. You should inspect the dispenser door for damage to determine if the component should be replaced. You may have to remove the dispenser control panel or frame to access and inspect the dispenser door.
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Top Solution

02 - Roper Refrigerator Dispenser Control Board

The dispenser control board governs most of the functions of the dispenser system. If the control board is faulty, it may stop supplying power to the entire dispenser system. If only one dispenser part is not working, test each of the dispenser components before testing the control board. It is more likely that a single part has failed. If the entire dispenser system is not working, the control board is more likely to be at fault.
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Highly Likely

03 - Roper Refrigerator Dispenser Switch

The dispenser switches send voltage to the dispenser. If one of the dispenser switches is defective, the dispenser will not work. To determine if a dispenser switch is defective, use a multimeter to test each switch for continuity. If a dispenser switch does not have continuity, replace it.
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Highly Likely

04 - Roper Refrigerator Crushed/Cubed Ice Solenoid

The crushed/cubed ice solenoid is the component that opens and closes a door in the ice bucket auger housing to allow the fully formed ice cubes to pass through or to divert the cubes through a crushing blade system to crush the ice when that option is chosen. If you don't hear a "clunk" sound when switching between the "Crushed" and "Cubed" ice options, it's likely the crushed/cubed ice solenoid is defective. You can use a multimeter to test the solenoid for continuity, a continuous electrical path present in the component. If the solenoid has no continuity, the component is faulty and will need to be replaced.
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Common

05 - Roper Refrigerator Main Control Board

A refrigerator's main control board governs most of the functions of the appliance including the dispenser system. If the control board is faulty, it may stop supplying power to the entire dispenser system. If only one dispenser part is not working, test each of the dispenser components before testing the control board. It is more likely that a single part has failed. If the entire dispenser system is not working, the main control board is more likely to be at fault.
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Common

06 - Ice chute jammed

The ice chute may be jammed by clumps of cubes frozen together. You can run warm water through the chute to help remove the obstruction.
Common

Frequently Asked Questions

My ice dispenser won’t dispense but the ice maker still makes ice. What should I check first?
How do I test the crushed/cubed solenoid and dispenser switch?
The dispenser is completely silent when I press the paddle. Is the dispenser control board or main control board bad?
How do I clear a jammed ice chute?
How do I find the correct replacement part on RepairClinic.com using my model number or part number?

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