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HomeRepair HelpJC Penney Refrigerator RepairJC Penney Refrigerator ice dispenser not working Repair

JC Penney Refrigerator ice dispenser not working

If your JC Penney refrigerator ice dispenser not working, start with the dispenser door and actuator — a broken or jammed door is the most common cause and can prevent ice from releasing. If the door looks fine, the dispenser control board or the dispenser switches are the next likely culprits; a faulty control board will kill power to the whole dispenser while a bad switch will stop only part of the system. The crushed/cubed ice solenoid and the refrigerator main control board are less likely but still common causes, and a solenoid that does not click usually needs replacement. Sometimes the problem is simply an ice chute jammed with frozen clumps, which you can clear with warm water. Use a multimeter to test switches and solenoids for continuity and listen for the solenoid “clunk” when changing modes. If you need parts, enter your model number on RepairClinic.com to find the exact replacement part for your refrigerator and get instructions specific to your unit.

01 - JC Penney Refrigerator Dispenser Door

The dispenser door is opened by a motor or a solenoid to dispense the ice, but if the door is broken, it may not open properly in order to release the ice. You should inspect the dispenser door for damage to determine if the component should be replaced. You may have to remove the dispenser control panel or frame to access and inspect the dispenser door.
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Top Solution

02 - JC Penney Refrigerator Dispenser Control Board

The dispenser control board governs most of the functions of the dispenser system. If the control board is faulty, it may stop supplying power to the entire dispenser system. If only one dispenser part is not working, test each of the dispenser components before testing the control board. It is more likely that a single part has failed. If the entire dispenser system is not working, the control board is more likely to be at fault.
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Highly Likely

03 - JC Penney Refrigerator Dispenser Switch

The dispenser switches send voltage to the dispenser. If one of the dispenser switches is defective, the dispenser will not work. To determine if a dispenser switch is defective, use a multimeter to test each switch for continuity. If a dispenser switch does not have continuity, replace it.
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Highly Likely

04 - JC Penney Refrigerator Crushed/Cubed Ice Solenoid

The crushed/cubed ice solenoid is the component that opens and closes a door in the ice bucket auger housing to allow the fully formed ice cubes to pass through or to divert the cubes through a crushing blade system to crush the ice when that option is chosen. If you don't hear a "clunk" sound when switching between the "Crushed" and "Cubed" ice options, it's likely the crushed/cubed ice solenoid is defective. You can use a multimeter to test the solenoid for continuity, a continuous electrical path present in the component. If the solenoid has no continuity, the component is faulty and will need to be replaced.
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Common

05 - JC Penney Refrigerator Main Control Board

A refrigerator's main control board governs most of the functions of the appliance including the dispenser system. If the control board is faulty, it may stop supplying power to the entire dispenser system. If only one dispenser part is not working, test each of the dispenser components before testing the control board. It is more likely that a single part has failed. If the entire dispenser system is not working, the main control board is more likely to be at fault.
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Common

06 - Ice chute jammed

The ice chute may be jammed by clumps of cubes frozen together. You can run warm water through the chute to help remove the obstruction.
Common

Frequently Asked Questions

My refrigerator ice dispenser not working — the dispenser door won't open. What should I check first?
Ice dispenser not working at all — is it the dispenser control board or the main control board?
How do I test the dispenser switch or crushed/cubed ice solenoid?
The ice chute is jammed. What's the safest way to clear it?
How do I enter my model number or part number on RepairClinic.com to find the right replacement?

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