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Samsung Refrigerator ice dispenser not working

If your Samsung refrigerator ice dispenser is not working or the dispenser is not dispensing ice, start with the simplest, most common failures and work down the list. First check the dispenser door for broken hinges or a jammed latch that prevents it from opening; you may need to remove the dispenser frame to inspect it. Next consider the dispenser control board, which can cut power to the entire dispenser system when it fails. If only part of the dispenser is dead, test individual components before blaming the board. The dispenser switches are a frequent culprit, so use a multimeter to check each switch for continuity. The crushed/cubed ice solenoid can also fail; you often won’t hear the clunk when switching modes if it’s bad. The refrigerator’s main control board can likewise affect dispenser operation. Finally, check for an ice chute jam caused by clumped cubes and clear it with warm water. If you need parts, enter your model number on RepairClinic.com to see the exact replacement dispenser parts that fit your refrigerator.

01 - Samsung Refrigerator Dispenser Door

The dispenser door is opened by a motor or a solenoid to dispense the ice, but if the door is broken, it may not open properly in order to release the ice. You should inspect the dispenser door for damage to determine if the component should be replaced. You may have to remove the dispenser control panel or frame to access and inspect the dispenser door.
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Top Solution

02 - Samsung Refrigerator Dispenser Control Board

The dispenser control board governs most of the functions of the dispenser system. If the control board is faulty, it may stop supplying power to the entire dispenser system. If only one dispenser part is not working, test each of the dispenser components before testing the control board. It is more likely that a single part has failed. If the entire dispenser system is not working, the control board is more likely to be at fault.
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Highly Likely

03 - Samsung Refrigerator Dispenser Switch

The dispenser switches send voltage to the dispenser. If one of the dispenser switches is defective, the dispenser will not work. To determine if a dispenser switch is defective, use a multimeter to test each switch for continuity. If a dispenser switch does not have continuity, replace it.
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Highly Likely

04 - Samsung Refrigerator Crushed/Cubed Ice Solenoid

The crushed/cubed ice solenoid is the component that opens and closes a door in the ice bucket auger housing to allow the fully formed ice cubes to pass through or to divert the cubes through a crushing blade system to crush the ice when that option is chosen. If you don't hear a "clunk" sound when switching between the "Crushed" and "Cubed" ice options, it's likely the crushed/cubed ice solenoid is defective. You can use a multimeter to test the solenoid for continuity, a continuous electrical path present in the component. If the solenoid has no continuity, the component is faulty and will need to be replaced.
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Common

05 - Samsung Refrigerator Main Control Board

A refrigerator's main control board governs most of the functions of the appliance including the dispenser system. If the control board is faulty, it may stop supplying power to the entire dispenser system. If only one dispenser part is not working, test each of the dispenser components before testing the control board. It is more likely that a single part has failed. If the entire dispenser system is not working, the main control board is more likely to be at fault.
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Common

06 - Ice chute jammed

The ice chute may be jammed by clumps of cubes frozen together. You can run warm water through the chute to help remove the obstruction.
Common

Frequently Asked Questions

Why is my refrigerator ice dispenser not working?
Freezer makes ice but the dispenser won’t release it, is the dispenser door or solenoid the problem?
How do I test the dispenser switch or solenoid?
Ice is jammed in the chute. What is the safest way to clear it?
How do I enter my model number or part number on RepairClinic.com to find the correct replacement part?

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