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Hardwick Refrigerator ice dispenser not working

If your Hardwick refrigerator ice dispenser is not working, start with the dispenser door — a damaged or misaligned door is the most common cause because it may not open to release ice. If the door checks out, the next suspects are the dispenser control board and dispenser switches; a faulty control board can cut power to the whole dispenser system, while a bad switch will stop voltage to the motor. Also check the crushed/cubed ice solenoid by listening for the "clunk" when you change modes and testing it with a multimeter for continuity. Less often the main control board is the issue, but it can stop dispenser functions if it fails. Finally inspect the ice chute for jams; clumped cubes are simple to clear with warm water. You can test switches and solenoids with a multimeter and remove the dispenser control panel or frame to get better access. If you need parts, enter your model number on RepairClinic.com to find the exact replacement part for your refrigerator and get the correct components to fix a fridge that is not dispensing ice.

01 - Hardwick Refrigerator Dispenser Door

The dispenser door is opened by a motor or a solenoid to dispense the ice, but if the door is broken, it may not open properly in order to release the ice. You should inspect the dispenser door for damage to determine if the component should be replaced. You may have to remove the dispenser control panel or frame to access and inspect the dispenser door.
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Top Solution

02 - Hardwick Refrigerator Dispenser Control Board

The dispenser control board governs most of the functions of the dispenser system. If the control board is faulty, it may stop supplying power to the entire dispenser system. If only one dispenser part is not working, test each of the dispenser components before testing the control board. It is more likely that a single part has failed. If the entire dispenser system is not working, the control board is more likely to be at fault.
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Highly Likely

03 - Hardwick Refrigerator Dispenser Switch

The dispenser switches send voltage to the dispenser. If one of the dispenser switches is defective, the dispenser will not work. To determine if a dispenser switch is defective, use a multimeter to test each switch for continuity. If a dispenser switch does not have continuity, replace it.
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Highly Likely

04 - Hardwick Refrigerator Crushed/Cubed Ice Solenoid

The crushed/cubed ice solenoid is the component that opens and closes a door in the ice bucket auger housing to allow the fully formed ice cubes to pass through or to divert the cubes through a crushing blade system to crush the ice when that option is chosen. If you don't hear a "clunk" sound when switching between the "Crushed" and "Cubed" ice options, it's likely the crushed/cubed ice solenoid is defective. You can use a multimeter to test the solenoid for continuity, a continuous electrical path present in the component. If the solenoid has no continuity, the component is faulty and will need to be replaced.
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Common

05 - Hardwick Refrigerator Main Control Board

A refrigerator's main control board governs most of the functions of the appliance including the dispenser system. If the control board is faulty, it may stop supplying power to the entire dispenser system. If only one dispenser part is not working, test each of the dispenser components before testing the control board. It is more likely that a single part has failed. If the entire dispenser system is not working, the main control board is more likely to be at fault.
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Common

06 - Ice chute jammed

The ice chute may be jammed by clumps of cubes frozen together. You can run warm water through the chute to help remove the obstruction.
Common

Frequently Asked Questions

My refrigerator ice dispenser is not working. What should I check first?
The freezer is making ice but the ice dispenser won't dispense. What could be wrong?
How do I test the dispenser switches and crushed/cubed ice solenoid?
How can I tell if the dispenser control board or the main control board is bad?
How do I find the correct replacement part on RepairClinic.com using my model or part number?

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