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HomeRepair HelpWhirlpool Refrigerator RepairWhirlpool Refrigerator ice dispenser not working Repair

My Whirlpool Refrigerator Ice Maker is Not Dispensing Ice

If your ice dispenser is not working and the refrigerator is not dispensing ice, start by checking the dispenser door for damage or a broken linkage since a stuck or cracked door is the most common culprit. Next suspect the dispenser control board if the whole dispenser system is dead, but test individual components first. Verify each dispenser switch with a multimeter for continuity because a bad switch is a likely single-point failure. If the door and switches seem fine, listen when you toggle between Crushed and Cubed; no clunk usually points to a failed crushed/cubed solenoid. A faulty main control board can also stop the dispenser if multiple systems fail at once. Finally, inspect the ice chute for jams or clumped cubes and clear them with warm water. If you need a replacement part, enter your model number on RepairClinic.com to find the exact part for your refrigerator and get step-by-step instructions and parts to complete the repair.

01 - Whirlpool Refrigerator Dispenser Door

The dispenser door is opened by a motor or a solenoid to dispense the ice, but if the door is broken, it may not open properly in order to release the ice. You should inspect the dispenser door for damage to determine if the component should be replaced. You may have to remove the dispenser control panel or frame to access and inspect the dispenser door.
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Top Solution

02 - Whirlpool Refrigerator Dispenser Control Board

The dispenser control board governs most of the functions of the dispenser system. If the control board is faulty, it may stop supplying power to the entire dispenser system. If only one dispenser part is not working, test each of the dispenser components before testing the control board. It is more likely that a single part has failed. If the entire dispenser system is not working, the control board is more likely to be at fault.
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Highly Likely

03 - Whirlpool Refrigerator Dispenser Switch

The dispenser switches send voltage to the dispenser. If one of the dispenser switches is defective, the dispenser will not work. To determine if a dispenser switch is defective, use a multimeter to test each switch for continuity. If a dispenser switch does not have continuity, replace it.
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Highly Likely

04 - Whirlpool Refrigerator Crushed/Cubed Ice Solenoid

The crushed/cubed ice solenoid is the component that opens and closes a door in the ice bucket auger housing to allow the fully formed ice cubes to pass through or to divert the cubes through a crushing blade system to crush the ice when that option is chosen. If you don't hear a "clunk" sound when switching between the "Crushed" and "Cubed" ice options, it's likely the crushed/cubed ice solenoid is defective. You can use a multimeter to test the solenoid for continuity, a continuous electrical path present in the component. If the solenoid has no continuity, the component is faulty and will need to be replaced.
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Common

05 - Whirlpool Refrigerator Main Control Board

A refrigerator's main control board governs most of the functions of the appliance including the dispenser system. If the control board is faulty, it may stop supplying power to the entire dispenser system. If only one dispenser part is not working, test each of the dispenser components before testing the control board. It is more likely that a single part has failed. If the entire dispenser system is not working, the main control board is more likely to be at fault.
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Common

06 - Ice chute jammed

The ice chute may be jammed by clumps of cubes frozen together. You can run warm water through the chute to help remove the obstruction.
Common

Frequently Asked Questions

Why is my refrigerator ice dispenser not working?
Freezer makes ice but refrigerator ice dispenser won't dispense — what should I check?
How do I test a dispenser switch or solenoid with a multimeter?
The entire dispenser system is dead — is it the dispenser control board or the main control board?
How do I enter my model number or part number on RepairClinic.com to find the right replacement part?

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