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Kenmore Refrigerator ice dispenser not working

If your Kenmore refrigerator ice dispenser is not working, the most likely problems are the dispenser door, a failed dispenser control board, or a bad dispenser switch, followed by a faulty crushed/cubed ice solenoid, the main control board, or a jammed ice chute. Start by visually inspecting the dispenser door and actuation mechanism for broken parts or misalignment, since a door that will not open is the leading cause. If the door looks intact, the dispenser control board or one of the dispenser switches can fail and stop power to the system, so test switches for continuity and listen for the solenoid when you change modes. The crushed/cubed solenoid can stop diverting or releasing cubes, and the main control board can cut power to the entire dispenser if it fails. Don’t forget simple blockages; cubes can pack in the chute and stop dispensing. Enter your model number on RepairClinic.com to find the exact replacement dispenser parts that fit your refrigerator and get step-by-step repair guidance.

01 - Kenmore Refrigerator Dispenser Door

The dispenser door is opened by a motor or a solenoid to dispense the ice, but if the door is broken, it may not open properly in order to release the ice. You should inspect the dispenser door for damage to determine if the component should be replaced. You may have to remove the dispenser control panel or frame to access and inspect the dispenser door.
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Top Solution

02 - Kenmore Refrigerator Dispenser Control Board

The dispenser control board governs most of the functions of the dispenser system. If the control board is faulty, it may stop supplying power to the entire dispenser system. If only one dispenser part is not working, test each of the dispenser components before testing the control board. It is more likely that a single part has failed. If the entire dispenser system is not working, the control board is more likely to be at fault.
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Highly Likely

03 - Kenmore Refrigerator Dispenser Switch

The dispenser switches send voltage to the dispenser. If one of the dispenser switches is defective, the dispenser will not work. To determine if a dispenser switch is defective, use a multimeter to test each switch for continuity. If a dispenser switch does not have continuity, replace it.
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Highly Likely

04 - Kenmore Refrigerator Crushed/Cubed Ice Solenoid

The crushed/cubed ice solenoid is the component that opens and closes a door in the ice bucket auger housing to allow the fully formed ice cubes to pass through or to divert the cubes through a crushing blade system to crush the ice when that option is chosen. If you don't hear a "clunk" sound when switching between the "Crushed" and "Cubed" ice options, it's likely the crushed/cubed ice solenoid is defective. You can use a multimeter to test the solenoid for continuity, a continuous electrical path present in the component. If the solenoid has no continuity, the component is faulty and will need to be replaced.
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Common

05 - Kenmore Refrigerator Main Control Board

A refrigerator's main control board governs most of the functions of the appliance including the dispenser system. If the control board is faulty, it may stop supplying power to the entire dispenser system. If only one dispenser part is not working, test each of the dispenser components before testing the control board. It is more likely that a single part has failed. If the entire dispenser system is not working, the main control board is more likely to be at fault.
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Common

06 - Ice chute jammed

The ice chute may be jammed by clumps of cubes frozen together. You can run warm water through the chute to help remove the obstruction.
Common

Frequently Asked Questions

Refrigerator ice dispenser not working — what should I check first?
Freezer makes ice but the ice dispenser won't dispense — why is the fridge not dispensing ice?
How do I test the dispenser switch or the crushed/cubed ice solenoid?
Could the dispenser control board or main control board be causing the dispenser to stop working?
How do I enter my model number or part number on RepairClinic.com to find the correct replacement part?

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