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JC Penney Refrigerator freezing food

If your refrigerator is freezing food or generally running too cold, start with the temperature control thermostat — it directs power to the compressor and fans and often fails first; rotate the dial and listen for a click, and if there is no click test it with a multimeter. Next check the thermistor, which tells the control board the air temperature; a thermistor that shows no change in resistance as temperature changes will make the fridge run excessively cold. After that look at the temperature control board and then the main control board, but don’t replace a board until you’ve tested the thermostat and thermistor since boards are frequently misdiagnosed. Also confirm the temperature setting itself is not set too cold and give the cabinet 24 hours to stabilize after adjustment. Finally inspect the evaporator fan motor — seized bearings can overcool parts of the fridge and freeze food. If you need parts, enter your model number on RepairClinic.com to find the exact replacement part for your refrigerator.

01 - JC Penney Refrigerator Temperature Control Thermostat

The temperature control thermostat directs voltage to the compressor, evaporator fan motor, and condenser fan motor (if applicable). If the temperature control thermostat is not working properly, it may cause the refrigerant system to run longer than necessary. As a result, the refrigerator will be too cold. To determine if the thermostat is defective, rotate the thermostat from the lowest setting to the highest setting and listen for a click. If the thermostat clicks, it is not likely defective. If the thermostat does not click, use a multimeter to test the thermostat for continuity. If the temperature control thermostat ...does not have continuity at any setting, replace it.
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02 - JC Penney Refrigerator Thermistor

The thermistor monitors the air temperature and sends the temperature reading to the control board. The control board then regulates power to the compressor and evaporator fan based on the thermistor readings. If the thermistor is defective, the compressor and evaporator fan may run too frequently. As a result, the refrigerator will be too cool. To determine if the thermistor is defective, test it with a multimeter. The thermistor resistance should change in conjunction with the refrigerator temperature. If the thermistor resistance does not change, or the thermistor does not have continuity, replace the thermistor.
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Highly Likely

03 - JC Penney Refrigerator Temperature Control Board

The temperature control board provides voltage to the compressor and fan motors. If the control board is faulty, it may send continuous voltage to the compressor or fan motors. As a result, the refrigerator will be too cool. Control boards are often misdiagnosed—before replacing the control board, first test all of the more commonly defective components. If none of the other components are defective, consider replacing the temperature control board.
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Highly Likely

04 - JC Penney Refrigerator Main Control Board

The main control board might be defective. However, the control board is very rarely the cause of the problem. Before replacing the control board, first test all of the more commonly defective components. If none of these components are defective, consider replacing the main control board.
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Highly Likely

05 - Temperature set too cold

Adjust the refrigerator temperature control to a warmer setting. Many models have a recommended temperature setting displayed, usually between 34 and 38 degrees Fahrenheit (1 and 4 degrees Celsius). Wait 24 hours for the temperature to adjust appropriately.
Highly Likely

06 - JC Penney Refrigerator Evaporator Fan Motor

The refrigerator's evaporator fan motor draws air over the cold evaporator coils which chills the air. The air is then circulated through the refrigerator and freezer compartments to keep the temperature low enough to preserve food. If the evaporator fan motor is malfunctioning, the cold air from the freezer or refrigerator evaporator coils can migrate through the air ducts to the bottom of the refrigerator and freeze the food. You should try rotating the evaporator fan blades to see if they spin freely. If not, it's likely the motor bearings have seized and the motor will need to be replaced. You can also use a multimeter... to test the motor for electrical continuity. If the motor has no electrical continuity, the component won't run and a new motor will need to be installed.
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Common

Frequently Asked Questions

Why is my refrigerator freezing food?
How do I troubleshoot a refrigerator control board if my fridge is freezing food?
My refrigerator runs constantly and freezes everything; could the thermistor or thermostat be the problem?
How do I enter my model number or part number on RepairClinic.com to find the correct replacement part?
The evaporator fan won't spin or sounds stuck; can that cause my fridge to freeze food and how do I check it?

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