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Washer door or lid won't lock/unlock

01 - Washer/Dryer Combo Lid

If the washing machine's lid is damaged or misaligned, the lid strike won't be able to line up with the lock or latch when you attempt to close the lid. Inspect the lid for damage and replace if necessary.
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02 - Washer/Dryer Combo Door Lock Motor and Switch Assembly

The door lock secures the washer door shut during operation. Once the washer door is closed, the washer can begin operating. If the door lock is defective, the washer door will not latch properly. The door lock can fail either mechanically or electrically. Inspect the door lock for damage. If the door lock is damaged or does not latch properly, replace it. To determine if the door lock has failed electrically, use a multimeter to test each of the door lock switches for continuity. If one of the switches does not have continuity, replace the switch.
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03 - Washer/Dryer Combo Boot Seal Retaining Ring

A washer door boot seal retaining ring is the component that secures the door boot seal to the front panel on front-load washing machines. If the retaining ring is damaged or missing, the boot seal can become detached from the panel and prevent the door from closing and locking properly. If the retaining ring is missing or broken, you should install a new one.
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04 - Washer/Dryer Combo Door Boot Seal

If the door boot seal on front-load washers is damaged or becomes misaligned, it can prevent the door from closing and locking properly. Inspect the door boot seal for any damage and replace the seal if required.
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05 - Washer/Dryer Combo Door Lock

The door lock assembly might be defective. Inspect the door lock for damage. If the door lock is damaged, replace it.
Highly Likely

06 - Washer/Dryer Combo Door Latch

The door latch assembly might be defective. Inspect the door latch for damage. If the door latch is damaged, replace it.
Highly Likely