When your Jenn Air washer won't stop, start by checking for water siphoning from the tub. A drain hose installed too low, sealed tightly at the standpipe, or pushed too far down the drain can cause the washing machine to keep running or refill because water is leaving the tub improperly. The hose outlet should typically end 30 to 36 inches above the floor in a standpipe or laundry tub, according to the model requirements. If the washer drains normally but still will not stop, a defective control board is the most likely part-related cause. The main control board can produce the same symptom, followed by a faulty timer. Inspect either board for burned areas or shorted components, and test the timer with a multimeter and the wiring diagram before replacing it. This troubleshooting applies when asking, "Why does my washer keep running?" Enter your Jenn Air washer's model number to find the exact replacement control board, main control board, or timer for your specific washing machine.
01 - Water siphoning from tub
If the water is siphoning from the tub the outlet end of the drain hose is likely lower than the water level in the tub. The drain hose should terminate between 30 inches to 36 inches (77 centimeters to 92 centimeters) above the floor, depending on the model, in a standpipe or laundry tub. If the drain hose is sealed at the top of the standpipe or excess hose is pushed too far down into the pipe, siphoning can also occur.
Common
02 - Jenn Air Washing Machine Control Board
If the washer can successfully drain the water from the tub then a defective control board could be responsible for the washer not stopping. The control board cannot be easily tested, but you can try to inspect it for signs of burning or a shorted-out component to help determine if the part should be replaced.
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If the washer can successfully drain the water from the tub then a defective main control board could be responsible for the washer not stopping. The main control board cannot be easily tested, but you can try to inspect it for signs of burning or a shorted-out component to help determine if the part should be replaced.
If the washer can successfully drain the water from the tub then a defective timer could be responsible for the washer not stopping. You can test the timer by using a multimeter and consulting the wiring diagram. If the timer is defective, replace it.