If your JC Penney washer won't start, first confirm that both the hot and cold water supply valves are fully open. A washer may not begin the cycle if it cannot fill. Next, check the user control and display board. If some buttons work while others do not, or the display is blank even though the board has power, the user interface board may be defective. The timer is another possible cause, but it is frequently misdiagnosed, so test it for continuity with a multimeter and check the wiring diagram before replacing it. Make sure the washer door or lid is completely closed, since the machine will not run when the door or lid is open. If your washer has power but won't start, test the line fuse for continuity. A blown fuse can result from a shorted wire, drive motor, or drain pump, so correct the underlying problem before installing a new fuse. Enter your model number to find the exact replacement user control and display board, timer, line fuse, or other part for your specific JC Penney washing machine.
01 - Water Supply Valves are Closed
Confirm that both the hot and cold water supply valves are open. If the valves are closed the washer won't fill to start the wash cycle.
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02 - JC Penney Washing Machine User Control and Display Board
To determine if the user control and display board is defective, try pressing the buttons on the control panel. If some of the buttons work, but others do not work, the control and display board might need to be replaced. Additionally, if the display is not working, check the power to the user control and display board. If the user control and display board has power, but it isn’t working, replace it.
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The timer is frequently misdiagnosed—before replacing the timer, first check all of the more commonly defective parts. To determine if the timer is defective, consult your washer’s wiring diagram and use a multimeter to test the timer for continuity.
Make sure the door or lid is closed. Most machines will not run with the door or lid open.
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05 - Door is Open
Make sure the door is closed. The washer will not run with the door open.
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06 - JC Penney Washing Machine Line Fuse
The line fuse blows if the washer circuits are overloaded. If the line fuse blows, the washer won’t start. To determine if the line fuse is at fault, use a multimeter to test it for continuity. If the fuse does not have continuity, replace it. In addition, you should investigate and resolve the problem that caused the fuse to blow. Check for shorted out components such as the wires, motor, or drain pump. If you don’t resolve the underlying issue, the new fuse will blow too.