When your Norge washer won't agitate or spin, the direct-drive motor's rotor and stator kit is the most likely cause, especially if the machine has a burning smell, smoke, or wet or shorted stator coils. A failed motor coupling is another common reason for a washer not agitating or spinning, particularly after an overloaded load or years of normal wear. Next, check the control board, which may not send voltage to the drive motor during the wash or spin cycle. If the board and motor test correctly, inspect the drive belt for breaks, looseness, or damage around the pulleys. A faulty timer can also prevent the motor from receiving power, but it is less common and should be considered only after the other components test properly. Finally, test the lid switch assembly for continuity, since a failed lid switch prevents the washer from spinning when it cannot confirm that the lid is closed. Use a multimeter and your model's wiring diagram for electrical tests, and enter your Norge washer model number to find the exact replacement part for your specific washing machine.
01 - Norge Washing Machine Rotor and Stator Kit
The stator is part of a direct drive motor that electrically drives the outer rotor. If the stator coils become wet or the coated wires on the coils short out, they can produce a burning smell. You can test the stator coils with a meter. If the stator is smoking, or smells burnt, it will need to be replaced.
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The motor coupling connects the motor to the washer transmission. If the washer is overloaded, the motor coupling will fail in order to protect both the motor and transmission. The motor coupling can also fail due to normal wear. Inspect the motor coupling to determine if it is broken. If the motor coupling is broken, replace it.
Since a washing machine control board provides voltage to nearly all of the washer's electrical components, a faulty board may not be sending power to the drive motor during the wash or spin cycle. If power is not reaching the drive motor, you should first confirm the lid or door switch test properly with a multimeter. If the lid or door switch is working properly, the control board is likely at fault. You can inspect the board for signs of burning or a shorted-out component. You can also use a multimeter to test the power output terminals on the board after reviewing the appliance's wiring diagram.
If a washer is not spinning or agitating, you should first determine if the drive motor is running and if power is reaching the drive motor. If no power if reaching the drive motor, and the lid swith assembly or door latch test appropriately with a multimeter, then the timer is likely malfunctioning. Since this is rarely the case, you should confirm all of the other likely defective components are functioning normally before considering a timer replacement.
The lid switch assembly prevents the washer from spinning when the lid is open. If the lid switch assembly fails, the washer will not spin. To determine if the lid switch assembly is defective, use a multimeter to test the lid switch for continuity. If the lid switch does not have continuity, replace it.