Paul A Verified Buyer
Verified BuyerIT Management | Allendale, New Jersey
08/30/17
08/30/17
My wife put a load of laundry into our six year-old front-load LG washing machine. 15 minutes later as she was leaving the house she heard a loud bang. It was the door of the machine being blasted open by the force of water that had completely filled the unit and was continuing to run. She managed to reach the shut-off valves despite the flood and spent the next three hours mopping up. I called LG and they were happy to offer a flat-rate out-of-warranty service call for only $440 with a wait of four days for the first available appointment. Yeah, no. Instead, I went to repairclinic.com and used the resources to track down the problem as a $21 hot-water inlet valve. The step-by-step how-to video showed that the washer had been engineered for these valves to be replaced with minimal effort. Considering the size of the mess this little item can cause – and what appeared to be LG planned obsolescence to fund their service organization - I decided to replace the other two inlet valves as well for a total of only $125, including next day delivery! Take that LG!! I placed the order at 7:45PM EDT and the genuine LG parts were amazingly on our doorstep 16 hours later as promised. On opening the washer top, I found everything exactly as in the video. The hardest part of this repair was unstacking the dryer! Five stars for every part of the Repair Clinic experience: Low prices; Great how-to resources; Blazing fast, on-time delivery. Thanks for rescuing us and making me look like the washing machine repair hero, Repair Clinic!