Matt C Verified Buyer
Verified BuyerService Department Manager | Rockford , Illinois
03/20/17
03/20/17
I live 88 miles NW of Chicago IL and in the middle of February 2017 my furnace stops working, freezing cold but not the end of the world. Before a back injury forced me into change careers into the IT field, I was an Illinois State Licensed Plumber and also certified in forced air and hydronic heating for 30 years so I had plenty of empathy for myself after helping thousands of others in my same situation. I googled the draft inducer assembly that I needed and Repair Clinic popped up and looked like a very good site to deal with. I paid a bit extra for shipping to get it faster and it arrived lightning fast just as promised! Fast forward 30 days and I came home to no heat again. Inducer was receiving power and when I wiggled the wiring it came on so I replaced the connector to the motor to rule that out. Nope, I had a "pickle" of a part. Now comes the good part out of all this.... I called them and with no hassle at all, they are sending another replacement part with express shipping. The woman on the line was a total sweetheart and very professional, perfect "service after the sale" scenario!!! Oh, and their price beat the local parts supplier by $96.00. You have a client for life, thanks to your policies and that nice woman on the phone. I wish I had noted her name!