Video & Articles: Appliance & Equipment RepairSamsung Dishwasher Replace Upper Roller Assembly #DD97-00116A

Samsung Dishwasher Replace Upper Roller Assembly #DD97-00116A

07:06
This video provides step-by-step repair instructions for replacing the upper roller assembly on a Samsung dishwasher. The most common reason for replacing the upper roller assembly is when the dish rack doesn't slide smoothly.

All of the information for this upper roller assembly replacement video is applicable to the following brands:
Samsung

Step By Step Instructions

1
To replace an upper roller assembly in your dishwasher, you will need to uninstall the appliance first. To do this, turn off the power to your dishwasher
2
Shut off the water supply valve.
3
Use a phillips-head screwdriver to remove the screws securing the lower access panel.
4
Remove the panel.
5
Use a 5/8th inch wrench to help unthread the water supply line from the inlet valve be prepared for some water to spill.
6
Next, unthread the screw securing the junction box cover. Then pull the cover off.
7
Note the location of the wires then untwist the wire nuts to disconnect the wires.
8
Unthread the strain relief nut and detach the strain relief from the junction box.
9
Next, disconnect the drain hose from the sink drain or garbage disposer and feed it through the cabinet.
10
Open the dishwasher door and remove the mounting bracket screws.
11
To move the dishwasher, you may need to adjust the legs to lower the appliance.
12
You can lower the rear leveling leg by using a 9/64th inch hex-head screwdriver to rotate the adjustment rod at the front clockwise.
13
Now, very carefully pull the dishwasher away from the cabinet.
14
Slide out the upper dish rack note where the dish rack is positioned on the rails then lift up the rack to remove it.
15
Secure the appropriate rail and depress the retaining tab to detach the rear rack stop.
16
Slide the rail out.
17
Now hold the support of the upper roller assembly you’re replacing and use the phillips-head screwdriver to unthread the screws securing the old assembly.
18
Before you install the new upper roller assembly make sure the “o”-rings are intact in the support.
19
Now align the support on the outside of the tub and the roller and bracket on the inside.
20
Thread the screws to secure.
21
Slide the support rail onto the rollers and snap the rear rack stop into place.
22
Correctly reposition the upper rack on the rails and confirm that it moves freely.
23
Make sure the drain hose is accessible through the cabinet wall and that the water supply and power supply lines are positioned in their respective channels in the dishwasher base then gently slide the dishwasher back into the cabinet.
24
Adjust the leveling legs if necessary.
25
Replace the screws to secure the mounting brackets to the cabinet or countertop.
26
Feed the drain hose through the cabinet and connect it to the sink drain or disposer.
27
Make sure the hose is elevated above the connection point.
28
Fully position the wire strain relief in the junction box and secure the strain relief nut.
29
Connect the wires using the wire nuts.
30
Align the cover and replace the screw to secure.
31
Reconnect the water supply line to the inlet valve.
32
Replace the lower access panel and secure it with the screws.
33
With the repair completed turn the water supply back on as well as the power and your dishwasher should be ready for use.
Description
This video provides step-by-step repair instructions for replacing the upper roller assembly on a Samsung dishwasher. The most common reason for replacing the upper roller assembly is when the dish rack doesn't slide smoothly.

All of the information for this upper roller assembly replacement video is applicable to the following brands:
Samsung
Step-By-Step Instructions
1
To replace an upper roller assembly in your dishwasher, you will need to uninstall the appliance first. To do this, turn off the power to your dishwasher
2
Shut off the water supply valve.
3
Use a phillips-head screwdriver to remove the screws securing the lower access panel.
4
Remove the panel.
5
Use a 5/8th inch wrench to help unthread the water supply line from the inlet valve be prepared for some water to spill.
6
Next, unthread the screw securing the junction box cover. Then pull the cover off.
7
Note the location of the wires then untwist the wire nuts to disconnect the wires.
8
Unthread the strain relief nut and detach the strain relief from the junction box.
9
Next, disconnect the drain hose from the sink drain or garbage disposer and feed it through the cabinet.
10
Open the dishwasher door and remove the mounting bracket screws.
11
To move the dishwasher, you may need to adjust the legs to lower the appliance.
12
You can lower the rear leveling leg by using a 9/64th inch hex-head screwdriver to rotate the adjustment rod at the front clockwise.
13
Now, very carefully pull the dishwasher away from the cabinet.
14
Slide out the upper dish rack note where the dish rack is positioned on the rails then lift up the rack to remove it.
15
Secure the appropriate rail and depress the retaining tab to detach the rear rack stop.
16
Slide the rail out.
17
Now hold the support of the upper roller assembly you’re replacing and use the phillips-head screwdriver to unthread the screws securing the old assembly.
18
Before you install the new upper roller assembly make sure the “o”-rings are intact in the support.
19
Now align the support on the outside of the tub and the roller and bracket on the inside.
20
Thread the screws to secure.
21
Slide the support rail onto the rollers and snap the rear rack stop into place.
22
Correctly reposition the upper rack on the rails and confirm that it moves freely.
23
Make sure the drain hose is accessible through the cabinet wall and that the water supply and power supply lines are positioned in their respective channels in the dishwasher base then gently slide the dishwasher back into the cabinet.
24
Adjust the leveling legs if necessary.
25
Replace the screws to secure the mounting brackets to the cabinet or countertop.
26
Feed the drain hose through the cabinet and connect it to the sink drain or disposer.
27
Make sure the hose is elevated above the connection point.
28
Fully position the wire strain relief in the junction box and secure the strain relief nut.
29
Connect the wires using the wire nuts.
30
Align the cover and replace the screw to secure.
31
Reconnect the water supply line to the inlet valve.
32
Replace the lower access panel and secure it with the screws.
33
With the repair completed turn the water supply back on as well as the power and your dishwasher should be ready for use.

Applicable Product Model

icons/dishwasher
Brand
Product Type
Model
Subtype
Product Diagram & Manuals
Parts Needed
Recommended Tools and Accessories
Cleaner
Cleaner
$9.80
Total$0.00

Related Articles & Videos

09:58
Part Replacement
Samsung Dishwasher Water Inlet Valve Replacement #DD62-00084A
07:03
Part Replacement
Samsung Dishwasher Leak Sensor Replacement #DD94-01062A
16:06
Part Replacement
Samsung Dishwasher Pump & Motor Assembly #DD82-01126B
07:01
Part Replacement
Samsung Dishwasher Drain Pump Replacement #DD81-01527A
02:03
Part Replacement
Samsung Dishwasher Door Latch Replacement #DD8101629A