Video & Articles: Appliance & Equipment RepairWhirlpool Front Load Washer Replace Shock Absorber WPW10261492

Whirlpool Front Load Washer Replace Shock Absorber WPW10261492

07:22
This video provides step-by-step repair instructions for replacing the shock absorber on a Whirlpool front-load washer. The most common reason for replacing the shock absorber is if the washer is shaking or vibrating.

This shock absorber replacement video is applicable to the following brands:
Whirlpool, Maytag

Tools needed: quarter-inch socket or nut driver, T-20 Torx bit, needle-nose pliers, small flat-head screwdriver

Step By Step Instructions

1
Before you replace a shock absorber in your washer be sure to unplug the power cord.
2
If you’re replacing a front shock absorber, use a quarter-inch socket or nut driver to unthread the rear screws securing the top panel.
3
Slide the top panel back and lift up to detach.
4
Pull out the detergent dispenser drawer and depress the tab to release it.
5
Use a t-20 torx bit to unthread the screws in the dispenser housing.
6
Unthread the control panel housing mounting screws.
7
Lift up the tabs to detach the housing.
8
Now open the washer door and use needle-nose pliers to remove the outer clamp securing the door boot seal.
9
Pull the seal off the lip of the front panel.
10
Using a t-20 torx bit, unthread the screws securing the door latch to the front panel.
11
Now lift up the front of the washer and support it then use the quarter-inch socket or nut driver to remove the four lower mounting screws securing the front panel.
12
Remove the support and lower the appliance.
13
Use a 5/16th inch socket or nut driver to unthread the three upper mounting screws.
14
You can now lift the front panel up to detach it from the cabinet.
15
Use a small flat-head screwdriver to depress the locking tabs on the upper shock absorber mount then use pliers to rotate the mount to release.
16
Release the lower mount in the same manner.
17
Install the new shock absorber by first inserting the lower mount into the base then rotate clockwise to lock it into place.
18
Align the upper mount with the tub and rotate to secure.
19
With the shock absorber in place, reposition the front panel on the cabinet.
20
Replace the upper screws.
21
Support the front of the washer to replace the lower screws.
22
Reposition the door latch on the front panel and rethread the mounting screws.
23
Align the door boot seal on the lip of the front panel.
24
Replace the outer boot clamp.
25
Securing the clamp near the top will make this easier.
26
Reinsert the control panel housing tabs into the slots in the front panel and snap the housing into place.
27
Rethread the mounting screws on top.
28
Replace the dispenser housing screws.
29
Slide the dispenser drawer into the housing.
30
Realign the top panel and slide it into position.
31
Secure the screws.
32
If you need to replace a rear shock absorber first remove the four rear access panel plugs if intact.
33
Next, unthread the screws securing the panel.
34
The top middle screw does not need to be completely unthreaded.
35
Slide the panel to the right to fully detach.
36
You can now replace a rear shock absorber in the same manner as a front shock absorber.
37
With the component installed, realign the rear access panel on the top middle screw and slide the panel to the left.
38
Tighten the screw and rethread the remaining screws to secure the panel.
39
If you prefer, you can reinstall the panel plugs.
40
With the repair completed plug the power cord back in and your washer should be ready for use.
Description
This video provides step-by-step repair instructions for replacing the shock absorber on a Whirlpool front-load washer. The most common reason for replacing the shock absorber is if the washer is shaking or vibrating.

This shock absorber replacement video is applicable to the following brands:
Whirlpool, Maytag

Tools needed: quarter-inch socket or nut driver, T-20 Torx bit, needle-nose pliers, small flat-head screwdriver
Step-By-Step Instructions
1
Before you replace a shock absorber in your washer be sure to unplug the power cord.
2
If you’re replacing a front shock absorber, use a quarter-inch socket or nut driver to unthread the rear screws securing the top panel.
3
Slide the top panel back and lift up to detach.
4
Pull out the detergent dispenser drawer and depress the tab to release it.
5
Use a t-20 torx bit to unthread the screws in the dispenser housing.
6
Unthread the control panel housing mounting screws.
7
Lift up the tabs to detach the housing.
8
Now open the washer door and use needle-nose pliers to remove the outer clamp securing the door boot seal.
9
Pull the seal off the lip of the front panel.
10
Using a t-20 torx bit, unthread the screws securing the door latch to the front panel.
11
Now lift up the front of the washer and support it then use the quarter-inch socket or nut driver to remove the four lower mounting screws securing the front panel.
12
Remove the support and lower the appliance.
13
Use a 5/16th inch socket or nut driver to unthread the three upper mounting screws.
14
You can now lift the front panel up to detach it from the cabinet.
15
Use a small flat-head screwdriver to depress the locking tabs on the upper shock absorber mount then use pliers to rotate the mount to release.
16
Release the lower mount in the same manner.
17
Install the new shock absorber by first inserting the lower mount into the base then rotate clockwise to lock it into place.
18
Align the upper mount with the tub and rotate to secure.
19
With the shock absorber in place, reposition the front panel on the cabinet.
20
Replace the upper screws.
21
Support the front of the washer to replace the lower screws.
22
Reposition the door latch on the front panel and rethread the mounting screws.
23
Align the door boot seal on the lip of the front panel.
24
Replace the outer boot clamp.
25
Securing the clamp near the top will make this easier.
26
Reinsert the control panel housing tabs into the slots in the front panel and snap the housing into place.
27
Rethread the mounting screws on top.
28
Replace the dispenser housing screws.
29
Slide the dispenser drawer into the housing.
30
Realign the top panel and slide it into position.
31
Secure the screws.
32
If you need to replace a rear shock absorber first remove the four rear access panel plugs if intact.
33
Next, unthread the screws securing the panel.
34
The top middle screw does not need to be completely unthreaded.
35
Slide the panel to the right to fully detach.
36
You can now replace a rear shock absorber in the same manner as a front shock absorber.
37
With the component installed, realign the rear access panel on the top middle screw and slide the panel to the left.
38
Tighten the screw and rethread the remaining screws to secure the panel.
39
If you prefer, you can reinstall the panel plugs.
40
With the repair completed plug the power cord back in and your washer should be ready for use.

Applicable Product Model

Parts Needed
Recommended Tools and Accessories
Cleaner
Cleaner
$7.62
Total$0.00

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